BalanceMyFrequency.com

Effective Date: Feb. 20, 2025

Balance My Frequency (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.balancemyfrequency.com (the “Website”) and use our services.

By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Billing address
• Payment information (processed securely by third-party providers)
• Account login credentials

B. Technical & Usage Information

• IP address
• Browser type and version
• Device information
• Time zone setting
• Usage data and analytics
• Cookies and tracking technologies

C. Communications

• Messages you send to us
• Customer service inquiries
• Marketing preferences

2. How We Use Your Information

We process your information for the following purposes:

• To create and manage your account
• To provide subscription services
• To process payments
• To send service-related communications
• To improve website functionality and user experience
• To send marketing communications (with opt-out option)
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, we process your personal data based on:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

4. We Do Not Sell Your Personal Information

We do not sell, rent, trade, or share your personal information with third parties for monetary or marketing purposes other than our partner, Frequency Lab.

Your information is used solely to operate and improve our services.

5. Third-Party Service Providers

We may share information with trusted third parties who assist us with:

• Payment processing
• Hosting services
• Email delivery
• Analytics
• Technical support

These providers are contractually obligated to protect your information and only use it for the services they provide to us.

6. International Data Transfers

As a global service, your information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards, such as:

• Standard Contractual Clauses
• Secure data processing agreements

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements

When no longer needed, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Opt out of marketing communications

California residents may request disclosure of data categories collected and request deletion under CCPA/CPRA.

To exercise your rights, contact:
BalanceMyFrequency@gmail.com

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze traffic
• Provide essential functionality

You may adjust cookie preferences in your browser settings.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised Effective Date.

13. Contact Information

For privacy-related inquiries:

Balance My Frequency
Email: BalanceMyFrequency@gmail.com
Website: www.balancemyfrequency.com